Lotus CLP Certification Exam 190-828

The new Certifyme.com trainee technician wants to know how you would
troubleshoot a dot matrix printer that prints with a small dark line running through
a line of print. 190-846 How will you reply?

A. Replace ribbon advance gear or mechanism.
B. Replace ribbon 190-828 with a new, vendor-recommended ribbon.
C. The print head needs replacement.
D. None of the above.
Answer: C
Explanation:
Print head pin stuck 190-825 inthe "out" position. You cannot push it back because it will damage
the printer. You need to replace the print head.

Incorrect Answers:
A: This is only done when the print lines goes from dark to light as the print head moves
across the page.
B: This is only done when 190-824 the characters are consistently faded or the characters light.
D: This is incorrect. This type of problem is addressed by replacing the print head.

Reference:
David Groth and Dan Newland, 190-832 A+ Complete Study Guide (Second Edition), Sybex,
Alameda, CA, 2001, p. 413